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You can see from the command line that the app is VC redist. it as that is this giving the error. Edit the command line to add Logging to see what is going on.
Onbase Hyland Client E3 is failing to install
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Draconna
486
Reputation points
Hello, I have not made any changes to our Onbase Hyland Client E3 install in SCCM, however it seems to be failing recently. I've tried several machines with the same result: The error I get is this: 0x666(1638)
I googled it and that error says that the software is already installed. I have checked the computer and it is not installed.
I've also checked the appenforce log:
Microsoft Security | Intune | Configuration Manager | Other
2 answers
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Garth Jones 1,666 Reputation points MVP2022-10-26T16:54:13.817+00:00 -
Draconna 486 Reputation points
2022-10-26T17:39:14.8+00:00 Ok thanks Garth. I have never enabled command line logging before:
Would I just put this highlighted text in at the end and then it will put the log on the c drive of the client machine?
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AllenLiu-MSFT 49,316 Reputation points Microsoft External Staff2022-10-27T06:50:17.307+00:00 Hi, @Draconna
Thank you for posting in Microsoft Q&A forum.
Like Garth said, according to your log message, you are trying to install VC_redist.x86.exe, you may check the deployment types of the application to see if you mismatched it.
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Draconna 486 Reputation points
2022-10-27T13:56:12.72+00:00 These dependencies seem to be causing the install failure.
I turned the checkbox off but now the software doesn't show up in the software center to install, very odd
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AllenLiu-MSFT 49,316 Reputation points Microsoft External Staff
2022-10-28T06:34:44.327+00:00 Hi, @Draconna
You may try to delete the deployment and re-deploy it.
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Draconna 486 Reputation points
2022-10-28T13:20:11.287+00:00 I deleted the 2 2019 redist dependencies and now it is installing on machines.
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AllenLiu-MSFT 49,316 Reputation points Microsoft External Staff
2022-10-31T07:41:26.113+00:00 Hi, @Draconna
Thanks very much for your feedback. We're glad that the problem is solved now. Here's a short summary for the problem, we believe this will help other users to search for useful information more quickly.
Problem/Symptom:
Onbase Hyland Client E3 is failed to install, the log shows "Unmatched exit code(1638) is considered an execution failure"Solution/Workaround:
According to the log, we can see the error happened when install VC_redist.x86.exe, and we found VC_redist.x86.exe is the dependency of Onbase Hyland Client E3, so delete the two 2019 redist dependencies, then Onbase Hyland Client E3 can be installed on client machines successfully.
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