No access to Power BI service login or Exam Scheduling using personal Microsoft account

Question

Hello,
I cannot access the Power BI Service login or the Exam Scheduler as I am getting error message:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

How can I resolve this?

thx

Answer 1

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Exams / Discounts/Vouchers/Special Offers / Event Offers
Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications
Pearson VUE Customer service
Pearson VUE contact / chat

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