Adding my .nhs.uk work email to my iphone mailbox

Question

I am unsuccessfully trying to add my work email to my iphone mail box

I have followed the instructions given. There was an error message that follows:- AADSTS165000: Invalid Request: The request tokens do not match the user context. Do not copy the user context. Do not copy the user context values (cookies; form fields; headers) between different requests or user sessions; always maintain the ALL of the supplied values across a complete single user flow. Failure Reasons:[Token values do not match;]

I have previously successfully added a nhs.uk email to my iphone so I know it can be achieved. I am wondering if this particular NHS trust has blocked us from this task.

Should I ask Apple if they can help me?

Answer 1

Hi @Julia ,
According to the search error message, the problem may be related to Azure AD permissions, you need to contact the relevant administrator to obtain the permissions. You could refer to:
https://social.msdn.microsoft.com/Forums/azure/en-US/d2acbc0d-0079-4189-bac3-46d65426869d/we-received-a-bad-request-aadsts165000-invalid-request-the-request-tokens-do-not-match-user?forum=WindowsAzureAD