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I am unsuccessfully trying to add my new work email to my iphone mailbox. It is a @NHS.UK account

Julia 41 Reputation points
2022-10-28T08:49:30.103+00:00

I am unsuccessfully trying to add my work email to my iphone mail box

I have followed the instructions given. There was an error message that follows:- AADSTS165000: Invalid Request: The request tokens do not match the user context. Do not copy the user context. Do not copy the user context values (cookies; form fields; headers) between different requests or user sessions; always maintain the ALL of the supplied values across a complete single user flow. Failure Reasons:[Token values do not match;]

I have previously successfully added a nhs.uk email to my iphone so I know it can be achieved. I am wondering if this particular NHS trust has blocked us from this task.

Should I ask Apple if they can help me?

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  1. Andy David - MVP 157.8K Reputation points MVP Volunteer Moderator
    2022-10-28T13:16:48.553+00:00

    Hi, I would actually ask your Azure admins to look at the sign in logs and see if there is any policy blocking this as well first.

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