Can't sign in to a network computer

Dennis Bohnert 21 Reputation points

I have a network of approximately 30 people. Any person can go to any computer and sign in to their account.
My problem is one lady can login to her computer and account, but can't login to any other computer. She is a member of the administration group.
What can I do to correct this problem?

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
2,054 questions
{count} votes

Accepted answer
  1. Dillon Silzer 40,351 Reputation points

    Hi @Dennis Bohnert

    1) Try changing her password.

    2) Check her AD Properties > Account (tab) > User logon name (if it was changed by accident)

    3) Check under AD Properties > Account (tab) > Is her account unlocked?

    4) Check Event Viewer on the device she tried to login to > Security (for any events that pertain to the failure) as @MotoX80 pointed out already.

    If this is helpful please accept answer.

    0 comments No comments

4 additional answers

Sort by: Most helpful
  1. Dennis Bohnert 21 Reputation points

    I tried changing her password no luck.

    Checked AD Properties user name is right

    Checked AD Properties account is unlocked

    I could not find and errors in the event viewer.

    0 comments No comments

  2. MotoX80 25,671 Reputation points

    I could not find and errors in the event viewer.

    Run gpedit.msc and verify that you are logging logon events.


    0 comments No comments

  3. Dennis Bohnert 21 Reputation points

    Than you for your reply.

    Under Audit account login events it says no auditing. It actually says that about all the categories.

    0 comments No comments

  4. MotoX80 25,671 Reputation points

    So enable auditing, try to login with the user account, and then check the security eventlog to see what error you get.

    Pick a temp folder and try to grant access to that account to the security permissions. That will verify that the computer can contact active directory and can see the account.

    Or use the runas command and try to launch a program.

    C:\Temp>runas /user:Mydomain\MyUser cmd.exe  
    Enter the password for Mydomain\MyUser:  
    Attempting to start cmd.exe as user "Mydomain\MyUser" ...  
    RUNAS ERROR: Unable to run - cmd.exe  
    1326: The user name or password is incorrect.  

    Log Name: Security
    Source: Microsoft-Windows-Security-Auditing
    Date: 10/31/2022 10:52:09 AM
    Event ID: 4625
    Task Category: Logon
    Level: Information
    Keywords: Audit Failure
    User: N/A
    Computer: Blackhole
    An account failed to log on.

    Security ID: BLACKHOLE\madne
    Account Name: madne
    Account Domain: BLACKHOLE
    Logon ID: 0x417BD

    Logon Type: 2

    Account For Which Logon Failed:
    Security ID: NULL SID
    Account Name: MyUser
    Account Domain: Mydomain

    Failure Information:
    Failure Reason: Unknown user name or bad password.
    Status: 0xC000006D
    Sub Status: 0xC0000064

    Process Information:
    Caller Process ID: 0xef4
    Caller Process Name: C:\Windows\System32\svchost.exe

    Network Information:
    Workstation Name: BLACKHOLE
    Source Network Address: ::1
    Source Port: 0

    Detailed Authentication Information:
    Logon Process: seclogo
    Authentication Package: Negotiate
    Transited Services: -
    Package Name (NTLM only): -
    Key Length: 0

    This event is generated when a logon request fails. It is generated on the computer where access was attempted.

    The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.

    The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network).

    0 comments No comments