My daughter has teams and the authenctator app on her phone which worked ok until she got a new phone and now she cant log in. She does not gave her ild ohone. Any ideas hiw to resolve this please

jo vine 1 Reputation point
2022-10-28T15:07:19.193+00:00

My daughter has teams and the authenctator app on her phone which worked ok until she got a new phone and now she cant log in. She does not gave her ild ohone. Any ideas hiw to resolve this please

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.4K Reputation points MVP
    2022-10-28T15:09:16.247+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Andrew Blumhardt 9,676 Reputation points Microsoft Employee
    2022-10-29T13:24:38.3+00:00

    I will add that I went through something similar with my last phone upgrade. MFA apps like the Microsoft and Google authenticator should be backed up before changing phones. If they were not backed up, you will need to re-enroll and/or recover the keys. I assume Teams connects back to a work account. She should contact the support team at work if needed.

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