Why my Microsoft Learning Account disappeared?

Giovanna 21 Reputation points

Hi, I accessed today to my Microsoft Learning Account, and it disappeared? All my achievements and my badges and trophies disappeared.
How can I restore them? I took more than one year to achieve them and now they disappeared.

Could you please let me know as soon as possible? I was preparing for an exam and now I can't take it because my trainings are not apprearing anymore.

Please, could you solve the problem as soon as possible.
Thank you in advance.


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Accepted answer
  1. Anonymous

    Microsoft Certification Program is supported on their own forums. You can request help with profile update / linking / merge in dedicated forums here. (Participate\Ask A Question)
    Merge and transfer certification profiles
    Certification Profile/MCID Assistance
    Certification Profile/Account Linking

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. Giovanna 21 Reputation points

    Thank you Patrick.

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  2. Giovanna 21 Reputation points

    I went in those pages but it seems that there isn't a clear solution on this.
    The email that I used is the same, I only re-set the password... and everything done until now disappeared.