Hi @Felicia Paradiso ,
Microsoft Certification / Exams is currently not supported in the Q&A forums.
Maybe one of the links is helpful:
Microsoft Training & Certification is supported on their own forums:
It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"
Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
Microsoft Certification - Missing Badge: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges-mcp_missb
Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)