BSOD Question

Question

Here is a link to the V2 log collector zip file: https://1drv.ms/u/s!Auhacr-FundUaptUD-ehyEZ0Wv0?e=VWLFM1

Basically, I've been getting a BSOD or freezing without the bsod for about a year. I know most, and maybe all, of the .dmp files I've looked at over this long year have mentioned an issue with nvlddmkm, which I discovered is related to the graphics card. I'm also fairly certain most of my issues started after a graphics card update from Nvidia as well. My card is a RTX 2070 Super, for what that's worth. If there's any other information I can provide, please let me know. Thanks.

Answer 1

Try run Windows Update and download and install all updates.
Try update your drivers.
Open start and search for feedback and open the Feedback Hub app and report this issue and you may attach log files there.

Answer 2

Please perform the following steps: (in sequence)

1) Open administrative command prompt and copy and paste:

(bat scripts by design prompt antivirus software and require manual overrides)

https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

Post a share link into this thread using one drive, drop box, or google drive.

2) Open administrative command prompt and copy and paste:

msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id DeviceDiagnostic

For each Troubleshooter click view detailed information > post share links into this thread using one drive, drop box, or google drive.

3) Uninstall the Nvidia GPU driver using Display Driver Uninstaller (DDU)

Reinstall the Nvidia GPU driver using the Lenovo website.

(Make sure that the Nvidia driver that is installed is the version displayed on the Lenovo website)

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

https://www.wagnardsoft.com/content/ddu-guide-tutorial

https://www.wagnardsoft.com/display-driver-uninstaller-ddu-

https://www.nvidia.com/download/index.aspx

4) Upgrade the BIOS: 17A>19A

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/90nc/90nc001kus/mj0d3zwx/downloads/ds544035-bios-for-windows-10-64-bit-legion-r5-28imb05-desktop-legion-t5-28imb05-desktop?category=BIOS%2FUEFI

5) Run the Lenovo driver automatic update tool:
https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/90nc/90nc001kus/mj0d3zwx/downloads/automatic-driver-update

Name NVIDIA GeForce RTX 2070
PNP Device ID PCI\VEN_10DE&DEV_1F02&SUBSYS_C52019DA&REV_A1\4&6349C21&0&0008
Adapter Type NVIDIA GeForce RTX 2070, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 2070
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_91c010ef2cb535c5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_91c010ef2cb535c5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_91c010ef2cb535c5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlesig.inf_amd64_91c010ef2cb535c5\nvldumdx.dll
Driver Version 31.0.15.1694
INF File oem37.inf (Section011 section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLESIG.INF_AMD64_91C010EF2CB535C5\NVLDDMKM.SYS (31.0.15.1694, 41.72 MB (43,743,744 bytes), 9/16/2022 8:58 PM)

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Answer 3

Hi. Thank you for your question and reaching out.

To view error messages, please disable the automatic restart setting.

If Automatic restart is turned on, errors could happen but not show up. If you don't want the computer to restart when an error occurs, disable this option. The information in the error message might help you fix the problem.

1. Look for and open View advanced system settings in Windows.
2. Click Settings in the Startup and Recovery section.
3. Click OK after unchecking the box next to Automatically restart.
4. Launch the computer again.

When a problem arises, the computer no longer restarts itself automatically. Instead, a blue screen with helpful information appears. The data in the error can be used to look for a solution.

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