Windows 2019 Server couldn't connect to update service

Jollyn Lee 1 Reputation point
2022-10-31T07:33:47.677+00:00

Hi

I have already updated my Windows Server 2019 to the latest update but i am experiencing unable to connect to the update services.

Have made sure the Windows Update Service is running and automatic, my vm is also connected to the internet. Kindly advice

255602-windows-update-error-1.png

257141-windows-logs.png

257050-windows-logs2.png

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,474 questions
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,180 questions
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3 answers

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  1. Michael Durkan 12,156 Reputation points MVP
    2022-10-31T07:43:33.68+00:00

    Hi @Jollyn Lee

    you can try the following to reset the SoftwareDistribution folder which can cause issues:

    • Open an Admin Command Prompt
    • Type the following command to stop the Windows Update Service and press Enter:net stop wuauserv
    • Type the following command to stop the Background Intelligent Transfer Service and press Enter:net stop bits
    • Type the following command to rename the Software Distribution folder and press Enter:rename %windir%\SoftwareDistribution SoftwareDistribution.bak
    • Type the following command to start the Windows Update Service and press Enter:net start wuauserv
    • Type the following command to start the Background Intelligent Transfer Service and press Enter:net start bits

    Once done, try running updates again

    Thanks

    Michael Durkan

    • If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!
  2. Limitless Technology 43,961 Reputation points
    2022-11-03T09:09:25.717+00:00

    Hello,

    Since you have already tried restarting services, and checked connectivity. I can recommend the reset of Windows Update components, as it could be some sort of corruption of the components such as certificates or manifests that make the system unable to complete the connection. Additionally, extracting and posting the last 30-50 lines of WindowsUpdate.log could also help the community to identify more precisely the issue.

    Please try the component reset using the next official article:
    https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/additional-resources-for-windows-update#reset-windows-update-components-manually

    -----------------------------------------------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept as answer--

  3. Steve W 0 Reputation points
    2023-01-27T13:32:19.7833333+00:00

    Just to share with people. I recently had similar issues, ran through many articles and many similar scenarios, only to seemingly end up at a dead end.

    2 words: Cipher Suites

    Many recent updates over the last year or more, have been adjusting TLS Cipher Suites and deprecating older less secure suites from TLS 1.0 and TLS 1.1 that were still lingering.

    Check your suites. I have solved a few issues with products that won't communicate with Windows updates, O365, and other Cloud based products due to this.

    If you search, you will find the supported Cipher Suites in articles for almost any product that relies on TLS. Some are easier than others...