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retrieve my nomination after it has been deleted
SUBSCRIPTION DELETED
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Vincci Rom
6
Reputation points
My subscription along with its data and services was deleted last night. I had been trying to upgrade to 'Pay-as-you-go' for some time but I kept getting a 'you are not eligible' error message. Today my subscription was deleted and after that, for some bizarre reasons I was finally allowed to upgrade. I MUST recover and restore my subscription with data and services. My website was built on azure with and heavily relied on the mongo database used on top.
I have been trying to submit requests through my portal, but I am not allowed to do so because I don't have permissions (given that the subscription has been deleted) - yet I am the owner.
PLEASE URGENT HELP!
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Vincci Rom 6 Reputation points
2022-10-31T13:52:29.7+00:00 Actually I know why it happened. It happened because I was using a free trial and I had to upgrade to 'pay-as-you-go'. However, I was trying to upgrade for some time but I was not allowed for some reason. I was sent an automatic email saying that my subscription (with all its data and services) would be deleted if the account was not upgraded by yesterday's date.
Now I have been able to upgrade but the subscription has already been deleted. After reading for some time, I have seen that microsoft actually stores this data for 90 days in case it has to be recovered. Nevertheless, I am not able to find how to do this, as I am not even able open a request ticket.
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Sadiqh Ahmed 49,571 Reputation points Microsoft External Staff Moderator2022-11-01T10:07:54.043+00:00 You can directly contact customer support - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to help you raise a support ticket.
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2 answers
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David Broggy 6,801 Reputation points MVP2022-10-31T13:43:45.517+00:00 Hi VincciRom,
Sorry for your troubles.
You're taking the right approach in opening a ticket with Microsoft.
It's very odd that your subscription would have been deleted by anyone who didn't have the right privileges.
If you search the forum for 'subscription deleted' you'll find you're not the first for this to happen.eg:
e5-subscription-deleted-for-no-reason.htmlGood luck with your restoration.
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abdullah hmidan 0 Reputation points2023-05-27T10:38:31.14+00:00 How can I retrieve my candidacy after it has been deleted?
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