ASR Error when trying to resynchronize VM

Question

ASR Error when trying to resynchronize VM

OzDownUnder 156

I get these errors when trying to resynchronize a VM:
Error ID
539
Error Message
The requested action couldn't be performed by the Replication Provider.
Possible causes
The Provider action failed. Check other errors for more information.
Recommendation
Resolve the issue and retry the operation.

Error ID
150060
Error Message
The requested operation failed with reason: 'Disk not found : /subscriptions/<guid>/resourcegroups/<resourcegroup>/providers/microsoft.compute/disks/<vmname>_osdisk_1_<guid>.'.
Possible causes
Disk was deleted.
Recommendation
Retry the operation. If the issue persists, contact support.

I have restarted the VM and retried the resynch but it still shows the same issue. How do I troubleshoot this?

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Answer 1

Prrudram-MSFT 28,201 Moderator

Hi @OzDownUnder ,

Thank you for reaching out to the Microsoft Q&A platform. Happy to answer your question.

From the error details, it appears there has been a major change made for the "osdisk_1" on the VM while the replication was in progress. Due to which the replication is unable to resync. In a situation like this, the ideal thing to do is disable the replication and re-enable the replication from scratch to make sure the DR disk are up to date.

Note: It is recommended that there should be no changes done on the disks being replicated by ASR while replication is in progress.

If it is azure VM, follow the disable replication procedure from here and Enable protection
If it is on-premises VM, then follow the procedure from this link and Enable protection

--please don't forget to upvote and accept as answer if the reply is helpful--

OzDownUnder 156 Reputation points

2022-11-02T04:27:32.007+00:00

@Prrudram-MSFT , I don't believe there was a change to the disk from what I know so not sure what caused this. However, I tried to disable and re-enable replication. After removing the locks I was finally able to disable replication but got another error when trying to re-enable replication. I've now logged a support case for that and will let you know once I have an update.
Prrudram-MSFT 28,201 Reputation points Moderator

2022-11-02T04:30:48.123+00:00

@OzDownUnder ,

Sure. Thanks for the update. What is the error you got during enable replication?
OzDownUnder 156 Reputation points

2022-11-02T04:34:39.89+00:00

It's the same error:
Error ID
150060
Error Message
The requested operation failed with reason: 'Disk not found : /subscriptions/<guid>/resourcegroups/<resourcegroup>/providers/microsoft.compute/disks/<vmname>osdisk_1<guid>.'.
Possible causes
Disk was deleted.
Recommendation
Retry the operation. If the issue persists, contact support.
Prrudram-MSFT 28,201 Reputation points Moderator

2022-11-02T10:03:16.613+00:00

@OzDownUnder , Looks like the server details are not refreshed at the ASR side. As you are working with support on this already. I would request to post the cause and answer once you have the issue identified and fixed.
Thanks
OzDownUnder 156 Reputation points

2022-11-03T03:06:12.31+00:00

@Prrudram-MSFT , even though it came up with that error, today when I checked the issue was no longer there. So it looks like removing the replication and adding it back helped resolve the issue. Thanks for your help.

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ASR Error when trying to resynchronize VM

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