What is "Other" Store Client Category in Aquisitions report

Sanjay Kanade 116

This is a Partner Center question about Insights--Aquisitions report of one of my Apps.

Since last week, I'm seeing a new StoreClientCategory "Other" in the aquisitions report as well as download reports. Previously only 2 categories appeared: Web Client or Store Client.

What is this "other" client and how does he buy an app?

Roy Li - MSFT 31,551 Reputation points Microsoft Vendor

2022-11-02T10:21:59.203+00:00

I've checked the document about Acquisitions, but there is no clear statement about the Other type. You might need to contact the store team and ask about this. Please open a free support ticket here: Contact Us. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. You could talk to the store team directly about this.
Sanjay Kanade 116 Reputation points

2022-11-03T02:25:13.813+00:00

Hi Roy

Thank you for the reply. But I can't find the Non Technical--Dashboard link at all from my Action Center interface as well as following from your link. Now they have a very frustrating series of dropdowns that often end up on a help page instead of taking me to a form to send email.

Also, I doubt that Store Support is not very good. On each of the previous occasions, they always ask for a Video even if that is not relevant and the problem is explained completely. I hope you can convey to the Microsoft Store management to put good support people there.

Thanks,
Sanjay
Roy Li - MSFT 31,551 Reputation points Microsoft Vendor

2022-11-03T02:36:20.637+00:00

In the link I shared, please click Contact Us button first. Then you could see the Non-Technical Support - Dashboard and fire a support ticket about this.
Sanjay Kanade 116 Reputation points

2022-11-03T18:11:31.323+00:00

Thanks. I could find and use it. I was confused earlier because it is not a button but a tab.
Roy Li - MSFT 31,551 Reputation points Microsoft Vendor

2022-11-04T01:26:15.887+00:00

Glad to hear that. Hope it helps.