Endless Authenticator loop

Question

I am needing help. I can't login to change my two step verification because my authenticator app is not working. I can't login to Azure to request support because it wants me to authenticate via my authenticator app. I literally cannot change anything or get anywhere because Microsoft doesn't provide a chat support unless I login which I can't do because my authenticator app doesn't work! PLEASE help. It is a business account not personal. My boss's account is doing the same thing which means I can't contact my admin to help either.

Answer 1

because my authenticator app is not working

What changes were made? New phone? You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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