I cant get into my school account without authenticator

MJ 1 Reputation point

So my school needed us to create a new password. I typed in my old password and changed it using a strong password saved with my phone. Unfortunately my phone did not save it and now when I try to sign in it doesn't work. I have tried resetting the password but it keeps asking for the code from my authenticator app which I deleted and cannot get into without the password. I also tried recovering the password with the form but since it is a school email, it keeps telling me that it doesn't exist. So right now I have no access to blackboard or my school email which contains my assignments. How do I get out of this endless loop? Can I somehow get rid of the authentication using the app?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 353.7K Reputation points MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

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