Hi,
Thank you for your question and reaching out.
I understand that you're having issues with your SSD. If formatting the drive did not work, it is best to clean it up first using Command prompt. To do so, please click on your Start menu and type Command prompt then right-click on it and select Run as administrator.
Once the black CMD window appeared, type each of the commands below then hit on Enter every time:
DISKPART
LIST DISK
SELECT DISK # (replace # sign with the number of the disk of your SSD)
CLEAN
EXIT
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