A deleted user is still part of Teams Call Queue

Iniobong Nkanga 2,061

Hello,

please i need your help on this issue.

We have the following call queue: CQ_CH_Customer_Logistics

The call answering is configured to be using a Team called: Teams_CQ_CH_Customer_Logistics

A user from this team was deleted and is no longer listed a member in Teams but is still listed as an agent.

I checked and the same object for some reason still exists in the M365 group related to the above Team.

Please can you advise why we have this kind of behavior and how to resolve it.

JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2022-11-03T08:19:38.887+00:00

Hi @Iniobong Nkanga

How long did this user deleted in your organization?

Did you delete this user completely in Azure Active Directory?
Iniobong Nkanga 2,061 Reputation points

2022-11-03T12:26:22.39+00:00

Thank you for your reply.

The user was deleted on the 28th of October 2022.

This is a screenshot of the list of agents. There is a “status unknown” but it is annoying for the business users.

This is a screenshot of the M365 group members:
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2022-11-14T10:04:33.143+00:00

@Iniobong Nkanga

We will check it later.
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff

2022-11-22T08:06:53.363+00:00

@Iniobong Nkanga

You can run command below on the computer which installed AAD Connect:

Start-ADSyncSyncCycle -PolicyType Delta

Then wait for local AD and AAD sync successfully, you could check from the Microsoft 365 admin center:

Your answer