Viva Insights Error - This email doesn't meet the five-recipient minimum for read statistics.

Jonathan Beyer 1 Reputation point
2022-11-02T19:59:09.56+00:00

I am sending an email from my individual account to a distribution list of over 500 people. The Viva insights tab initial shows that the open rate will be available after 30 minutes. After waiting 30 minutes, I receive an error, This email doesn't meet the five-recipient minimum for read statistics. I have reviewed the help article, https://learn.microsoft.com/en-us/viva/insights/personal/use/use-insights, to ensure that the sent message does not violate the needed requirements for Insights to work.

  • Email was NOT sent from a shared mailbox
  • Email was NOT sent more than 14 days ago.
  • The total number of recipients (the sum of all of the recipients in the To:, Cc:, and Bcc: fields) is NOT less than five.
  • Email NOT sent to modern groups.

Does anyone know why I am receiving this message and how do I fix it?

Viva Insights
Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
44 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kael Yao-MSFT 26,391 Reputation points Microsoft Vendor
    2022-11-03T03:34:22.44+00:00

    Hi @Jonathan Beyer

    Just to confirm, are you sending to a Microsoft 365 group or a pure distribution list?

    If it is a Microsoft 365 group (in another word modern group), I suppose it may be the expected behavior.
    As documented here:
    256480-27.png

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.