Cannot seem to delete my authenticator device from MyAccount?

Question

Hi all,

I have a silly question that I can't seem to figure out... I have a few Azure AD organizations I belong to, all of which forcibly require an Authenticator. I am the global admin in the Azure AD portal for these.

My own account, I am swapping from one device to another and I have no ability to add another device because I've hit the max limit (5). But I also have no ability to delete old devices, the "delete" button is not available (as shown in the screenshot). As related information -- this user is a referenced user from my main AzureAD account, which I do have the ability to delete older authentication devices.

Does anybody have any suggestions on how to delete the old authenticator devices, so I can add new ones?

Thanks!

Answer 1

Hi @Shyatic

From another similar post at https://learn.microsoft.com/en-us/answers/questions/957660/my-sign-ins-can39t-remove-old-mfa-method.html:

Another global admin can delete the MFA methods from within the Azure AD. Go to the User > Authentication Methods > Change to Preview Mode if in Legacy View, then you see a list of the user's MFAs. You can then delete the method in question.

Try out the method above to remove them from your account.

----------------------------

If this is helpful please accept answer.