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Cannot seem to delete my authenticator device from MyAccount?

Shyatic 1 Reputation point
2022-11-03T00:55:59.04+00:00

Hi all,

I have a silly question that I can't seem to figure out... I have a few Azure AD organizations I belong to, all of which forcibly require an Authenticator. I am the global admin in the Azure AD portal for these.

My own account, I am swapping from one device to another and I have no ability to add another device because I've hit the max limit (5). But I also have no ability to delete old devices, the "delete" button is not available (as shown in the screenshot). As related information -- this user is a referenced user from my main AzureAD account, which I do have the ability to delete older authentication devices.

256508-image.png

Does anybody have any suggestions on how to delete the old authenticator devices, so I can add new ones?

Thanks!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 56,681 Reputation points
    2022-11-03T03:42:31.237+00:00

    Hi @Shyatic

    From another similar post at https://learn.microsoft.com/en-us/answers/questions/957660/my-sign-ins-can39t-remove-old-mfa-method.html:

    Another global admin can delete the MFA methods from within the Azure AD. Go to the User > Authentication Methods > Change to Preview Mode if in Legacy View, then you see a list of the user's MFAs. You can then delete the method in question.

    Try out the method above to remove them from your account.

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    If this is helpful please accept answer.

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