Cannot seem to delete my authenticator device from MyAccount?

Shyatic 1 Reputation point

Hi all,

I have a silly question that I can't seem to figure out... I have a few Azure AD organizations I belong to, all of which forcibly require an Authenticator. I am the global admin in the Azure AD portal for these.

My own account, I am swapping from one device to another and I have no ability to add another device because I've hit the max limit (5). But I also have no ability to delete old devices, the "delete" button is not available (as shown in the screenshot). As related information -- this user is a referenced user from my main AzureAD account, which I do have the ability to delete older authentication devices.


Does anybody have any suggestions on how to delete the old authenticator devices, so I can add new ones?


Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dillon Silzer 54,926 Reputation points

    Hi @Shyatic

    From another similar post at

    Another global admin can delete the MFA methods from within the Azure AD. Go to the User > Authentication Methods > Change to Preview Mode if in Legacy View, then you see a list of the user's MFAs. You can then delete the method in question.

    Try out the method above to remove them from your account.


    If this is helpful please accept answer.

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