Azure cloud shell stuck requesting sign in in learn.microsoft.com

Phillip Ward 21

I'm attempting to complete some of the AZ-900 training, but I am unable to use the cloud shell in the learn.microsoft.com portal.

It requested that I sign in (used my corp account), activated the subscription, and then activated the sandbox. So far, so good. The timer on my 1/10 daily sandboxes is displayed.

However, the right-hand panel that is meant to show the cloud shell says "Sign in with your account. If you're account isn't registered with a Learn profile, this process will complete it for you". I click sign-in, I'm prompted to select my account (corp, same as above). When I return, it shows a spinning wheel "signing in...", and then goes back to showing the "Sign in with your account" prompt. I'm stuck in this loop.

I've loaded up the azure portal and can see the resources have been activated. I've attempted clearing cache and site permissions, setting my browser profile to 'guest' and using an InPrivate window. All result in the same behaviour.

Any assistance in debugging this would be appreciated.

Dave Patrick 426.1K Reputation points MVP

2022-11-03T01:07:06.897+00:00

I'd try asking for help with course issues in dedicated forums here. (Participate\Ask A Question)
Courses and Course Content/Course Content Issue
Troubleshooting known issues
Content Reporting

--please don't forget to upvote and Accept as answer if the reply is helpful--
Phillip Ward 21 Reputation points

2022-11-03T01:21:12.04+00:00

Thanks DSPatrick.

The page in question has a link to post here if there are any issues. It might be something to consider changing.
Dave Patrick 426.1K Reputation points MVP

2022-11-03T01:25:14.47+00:00

You're welcome.
Awais Zaki 6 Reputation points

2022-11-07T19:48:28.407+00:00

I was facing the same issue 4 days for a few hours, after that it's working now
Stephanie Engel 15 Reputation points

2023-01-27T22:37:09.3733333+00:00
Hello, this issue is also happening for me. Below is the troubleshooting info I've gathered (tldr; The /token endpoint is returning a 400 bad request)...

The type of account being used and whether or not using a different account resolves the issue. Work account (I have not tried to use this with another account type)

Name of the module where the error occurred: Exercise - Create Azure storage resources https://learn.microsoft.com/en-us/training/modules/store-app-data-with-azure-blob-storage/4-create-storage-resources?pivots=java&tryIt=true&source=learn&activate-azure-sandbox=true

Screenshot of the error:

User Data such as the Name/Email Address used: Please message me privately for this info

Confirm that everything else is working except for the Azure Cloud Shell environment: Yes, everything else is working except the Azure Cloud Shell environment.
Stephanie Engel 15 Reputation points

2023-01-27T22:48:29.8066667+00:00

The payload response shows this error_description: https://login.microsoftonline.com/error?code=50076
kobulloc-MSFT 23,646 Reputation points Microsoft Employee

2023-01-28T03:03:01.74+00:00

Hello, @Stephanie Engel !

I'd really like to thank you for the detailed information that you provided. This is extremely helpful and I've forwarded this to the product group so that they can investigate this further. I'll be sure to keep you up to date as I learn more. Thank you again!

1 answer

SaiKishor-MSFT 17,201 Reputation points

2022-11-09T19:13:46.26+00:00
The Azure Clould Shell is stuck requesting sign in on learn.microsoft.com. What should I do?

It appears that this issue impacted two people and auto resolved within 4 days. While we were not able to determine the cause for this issue without specific environment information, we can help troubleshoot this for anyone who may run into this issue. Please reach out to us here on the forums and provide the following information to help with troubleshooting:

The type of account being used and whether or not using a different account resolves the issue.

Name of the module where the error occurred.

Screenshot of the error.

User Data such as the Name/Email Address used (please ask us to message you privately so that you are not sharing this information publicly).

Confirm that everything else is working except for the Azure Cloud Shell environment.

Thank you for reaching out!
Please sign in to rate this answer.
Dave Franklyn 25 Reputation points

2023-04-12T23:35:53.8233333+00:00

This is now happening to me. I am an MCT and demonstrating this to my class of students. I hate when I can't get things to work in front of them! I was signed in to the Learn.microsoft.com page as my personal account associated with my MCID and MCT. I was on the New-AzVm document page. I clicked the Open CloudShell widget. That opened a Sign In page. I clicked Sign in, and it took me to my work or school account, not my personal account I was signed into Learn under. I clicked the Back button, selected my personal account, and it just took me back to the Sign in page I was just at. Stuck in a cycle. Look, Microsoft peeps, I am trying to demonstrate to students what should be a great trick to help them code in PowerShell and Azure. I mean, you want people to use this, no? Authentication should not be broken here.
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