Bot Icon vs App Icon

Yi Ning Shi 21 Reputation points

When I create an app from developer portal, I understand that I can add existing bot to the app.
From my understanding, the app I created will have an icon, the existing bot will have another icon.
When I use the app and call up the bot using command, I see the bot icon/avatar showing up when responding.

My question is, can I use the app icon/avatar instead of the bot icon/avatar?
As showing in the image, I see the bot avatar (the red rectangle) but I want the app avatar (the blue rectangle) to show when responding.


Azure AI Bot Service
Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.
771 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
2,974 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Meghana-MSFT 3,816 Reputation points Microsoft Vendor

    @Yi Ning Shi - This is a known issue. If the bot is sideloaded, then the icon is taken from the bot registration. As a workaround for now you can use the same icon in both places. Please follow any one of below mentioned ways depending on where you did registration to change your icon.

    1. --> Select your bot --> Settings --> Upload custom Icon 256762-image.png
    2. Azure portal --> Bot services --> Select your bot --> bot profile --> Upload custom Icon 256650-image.png

    After changing the icon please logout and login again to see the changes.

    This issue is only for side loaded apps, it won't be there is app is published to App store.


    If the response is helpful, please click "Accept Answer" and upvote it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.

    0 comments No comments

  2. Yi Ning Shi 21 Reputation points

    Hi @Meghana-MSFT ,

    Thanks for your response!

    I may still want to elaborate a bit more on this part.

    Not only the icon/avatar, while sideloading, the name is also not matching as the image showing before. So when we publish the app, will the mismatch of name be fixed as well?

    Also, while sideloading, when I add the existing bot to an app and make direct message with the app, the conversation history of the bot in direct message is showing in the app as well. Is this problem also caused by sideloading? Or is there any solution to this problem?