Microsoft Teams Policy Based Compliance Recordings

Question

Hi. I am reviewing documentation: https://learn.microsoft.com/en-us/microsoftteams/teams-recording-policy about Teams Compliance Recording policies.

This seems to imply that we can setup a Compliance Policy that will be able to record user calls.

"Organizational recording means enabling organizations that adopt Teams for calling and meetings to stipulate, by way of an administrative policy, when calls and online meetings should be automatically recorded and captured for subsequent processing and retention as required by relevant corporate or regulatory policy. Users under this policy will be aware that their digital interactions with Teams are being recorded but will not be able to disable the recording and will not have access to the recording once the interaction is complete. The recording becomes part of the organizational archive available to compliance and legal personnel for eDiscovery, legal hold, and other corporate retention uses."

But it doesn't make it clear if you still need a third-party solution to record and retrieve audio recordings, or if this is something that can be accomplished through Compliance Policies only.

The question here is, can user PSTN calls be recorded through Compliance Recording policies only, without the need of a third party solution or Recorder? And if so, how can we set this up, and where would audio recordings be stored and retrieved.

Thank you!

Answer 1

Hi @Israel Guerra

Can user PSTN calls be recorded through Compliance Recording policies only, without the need of a third party solution or Recorder? And if so, how can we set this up, and where would audio recordings be stored and retrieved.

If you only want to use Teams client to enable the 1:1 PSTN call recording, the answer is yes. You could try to run the command in Teams PowerShell:

Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $True  

The recordings are placed in the user’s OneDrive “Recordings” folder as a MP4 file.

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