when searching in ‘Chat’ for 'First name', the user does not appear

CAM 41 Reputation points

We have this user whose FIRSTNAME does not appear when we search in Teams search field....
but when we search his LASTNAME, it does appear.

Any idea what's happening?


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Kael Yao-MSFT 37,586 Reputation points Microsoft Vendor

    Hi @CAM

    Thanks for the update!

    Would a new test account with the same FirstName also be unsearchable?

    If not and the issue is only with this user account, I would suggest creating a service request in Microsoft 365 admin center to involve support to look into this issue.
    As to further troubleshoot this issue, we may need to capture the network packets of the search request to check if this is something wrong with the search process or with the user account.
    Thanks for your understanding.

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