when searching in ‘Chat’ for 'First name', the user does not appear

Question

Hi,
We have this user whose FIRSTNAME does not appear when we search in Teams search field....
but when we search his LASTNAME, it does appear.

Any idea what's happening?

Regards,
M

Answer 1

Hi @CAM

Thanks for the update!

Would a new test account with the same FirstName also be unsearchable?

If not and the issue is only with this user account, I would suggest creating a service request in Microsoft 365 admin center to involve support to look into this issue.
As to further troubleshoot this issue, we may need to capture the network packets of the search request to check if this is something wrong with the search process or with the user account.
Thanks for your understanding.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.