Teams call doesnt drop

Iniobong Nkanga 1,691 Reputation points


Please i need your help on this issue.

Yesterday we have ported the phone numbers from Sewan Belgium provider to Microsoft.

The issue occurs that if a customer calls and we hang-up in teams the call is not being ended at the customer side and keeps on calling.

Please note: As seen on the screenshot the time in the usage preview is different than when the call actually happened.


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,388 questions
{count} votes