as this forum is English spoken, please write your questions in English, this helps more people.
I translated your Portuguese into English
I can not recover the account
My email was violated and was blocked, but for me to recover is necessary to confirm via sms and the number I can no longer, and the email authenticator disappeared, appears all my other accounts except the one that was violated, and every time I answer the security questions says that is incorrect, and all are right, as email updatedes sent and subject box, all exactly as I sent. I need this email urgently