Azure VPN Gateway
An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.
1,798 questions
Azure VPN Client - "The service has not been started"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 64%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sergey Levkovets
11
Reputation points
I downloaded and installed Azure VPN Client, but when I run the application, I immediately get an error: The service has not been started.
Nothing happens when importing settings.
OS Windows 10 Enterprise, version 22H2
Azure VPN Gateway
Windows for business | Windows Client for IT Pros | Networking | Network connectivity and file sharing
Windows for business | Windows Client for IT Pros | User experience | Other
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 61%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nico Marino 31 Reputation points2022-11-04T13:27:51.837+00:00 Hi @Sergey Levkovets ,
for my understanding and as per the attached screenshot and the error message, it looks the VPN service has not been started at all or it is blocked by a local firewall.
Can you please verify if any local firewall is blocking the following ports:
For SSTP: 443 TCP
For PPTP: 1723 TCP and Protocol 47 GRE (also known as PPTP Pass-through)
For L2TP over IPSEC: 1701 TCP and 500 UDPPorbably, you should open UDP 4500 as well.
Kind Regards.
-
GitaraniSharma-MSFT 50,096 Reputation points Microsoft Employee Moderator2022-11-15T16:05:04.687+00:00 Hello @Sergey Levkovets ,
Apologies for the delay in response.
1) Did you try re-installing the VPN client?
2) Also, make sure that the Azure VPN Client has permission to run in the background.
Refer : https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client#download3)You could also try restarting Rasman service, if you have Admin access on the system.
To do this:
Open Services. Click Start, click Run, and then type services.msc & hit enter.
Right-click the Remote Access Connection Manager service and then click Start/Restart.Regards,
Gita -
GitaraniSharma-MSFT 50,096 Reputation points Microsoft Employee Moderator
2022-11-24T12:47:34.347+00:00 Hello @Sergey Levkovets ,
Could you please provide an update on this post and share the requested details for further investigation?
Regards,
Gita -
GitaraniSharma-MSFT 50,096 Reputation points Microsoft Employee Moderator
2022-11-30T09:28:12.773+00:00
Sign in to comment
Sign in to answer