MS Graph Call Records API - Call Failure reported but call successful

Question

We're using Microsoft Graph Call Records API to gather information about Microsoft Teams calls.

We're seeing numerous calls reported with FailureInfo populated with 'CallSetup' within the session. However in the real world we are seeing no call setup failures and the calls are running for multiple minutes as expected. The correct calling times are being reported i.e. we have a call reported running for 10minutes but has a CallSetup failure.

Answer 1

Hi @Kevin Oliver

I would recommend you to raise a support case with Microsoft Graph, a Support Engineer will be able to assist you better. You can raise support ticket from
http://aad.portal.azure.com/ or https://admin.microsoft.com/#/support/requests.

Hope this helps.

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