Transfer account between devices in authenticator

Question

I am using Microsoft authenticator application for Microsoft and my other apps 2FA. But if i change my device i cannot get my accounts on new device. Microsoft's authenticator told on cloud backup and add a recovery account and connect with that account on other device you can recover your old accounts. But that's not worked. I lost my all account when i do this. Cloud backup not worked.How can i transfer my accounts or get my old accounts back. I cannot use app 2FA my old accounts. Thank god i didn't lost my backup codes. This help me to get my account back. And pls told me how to transfer account in authenticator?

Answer 1

That's the only method of backup / restore.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

If that isn't working then you can turn off 2 factor at the service provider end (each account) then install authenticator on new device and set up again.

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