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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 98%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Hello Microsoft support, I had to change my Microsoft Account password for some reasons. After changing the password, when I try to access Azure portal I get the error as attached in the screenshot.
Unfortunately the gmail id mentioned in the alternate email is a disable account so I cannot it. Please help me access the azure portal.
Hi
Thanks for reaching out to Microsoft Q&A.
If your alternate email is not accessible to recover your account, the simplest way I suggest you contact support to sort this out asap.
https://azure.microsoft.com/en-us/support/faq/#support
Please Upvote and Accept as answer if the reply was helpful, this will be helpful to other community members.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
@farooq akbar Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back, if required we can connect offline to discuss this issue.