Unable to Receive Code in Microsoft Authenticator App

Daniel Betzel 1 Reputation point
2022-11-06T17:17:02.543+00:00

I am unable to receive the Code on my Authenticator App in order to regain access to my Outlook business email. I have deleted the app and restored it. It appears that the App is also currently linked to my business email address. I am at a loss on what to do next. Thank you for any ideas you may have.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. JimmySalian-2011 42,051 Reputation points
    2022-11-06T17:35:07.963+00:00

    Hi,

    Did you backup and configure in the Auth App? If yes you can restore the backup from the cloud and use it. If not you will have to use other alternatives to restore the account access.

    back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Hope this helps.
    JS

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