AAD Tenant lock-out due to Authenticator app reset

JeroenNL 1 Reputation point


I have a work account within my company, and Azure subscription under Visual Studio Professional licence.

What I've done is created new AAD tenant and switched my Azure subscription to it. The new tenant had multifactor authentication setup using Authenticatior app only (no email or sms).
I received a new phone, i recovered my authenticator app from backup, however my authenticator requires action, i need to scan the QR code of my organization. I've tried password reset, but i don't have any other options available than the authenticator.

Since I am the only administrator for the tenant, I understand that my only option is to contact Azure Support team to reset MFA for the new tenant. Is this correct or are there any other options?

Regards Jeroen

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JimmySalian-2011 41,966 Reputation points


    If you do not have backup or break glass account for the AAD Tenant there is no option but to contact Support and request a reset for your account. As your account is locked you wont be able to get to the portal so kindly call up the global numbers

    Hope this helps.

    Please Accept the answer if the information helped you. This will help us and others in the community as well.

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