Hi!
We have created a new XenApp server based on Windows Server 2019.
We encounter random issues with this image, and we are not able to find the root cause.
The issue's we encounter looks related to Remote Desktop Services, but we are unsure.
We random see:
- Users see "LOCKING" in their session after they want to reconnect to the old session. New users cannot log in to server. Current users are stuck. Through console/RDP as administrator is also not possible.
- Users see "Remote Desktop Service is currently busy". New users cannot log in to server. Current users are stuck. Through console/RDP as administrator is also not possible.
- Users see "Please wait for the remote desktop configuration". New users cannot log in to server. Current users are stuck. Through console/RDP as administrator is also not possible.
- The XenApp server just randomly shutdown due to an error. Server must be started again. We see a weird grey screen.
The cluster is running on:
- Version 8.2 CU1
- NVIDIA vGPU 450.55
The image is running with:
- Windows Server 2019 version 1809 build 17763.3534
- Citrix HDX Realtime Connector 2.9
- Citrix CVAD 2203 LTSR CU1 - Session Recorder Agent
- Citrix CVAD 2203 LTSR CU1 - Virtual Delivery Agent
- Citrix VM Tools 9.3.0
- NVIDIA Graphics Driver 451.48
We tried solving the issue:
- Latest Windows updates
- Citrix Forum CTX459728 > after applying it seems that the issue got worse. We reverted
- We checked Citrix Forum CTX236270 > but its not applicable.
- Disable Graphic Status Indicator
I am also in contact with two different company's, and they also have the same issue but without the use of Citrix.
Those are RDS farms. It seems to be a microsoft issue.
Does anyone have an idea?
Kind regards,
Mark