cannot view message in explorer under message trace

SB Admin 41 Reputation points
2022-11-08T17:42:29.577+00:00

I'm trying to view messages that result when tracing on Exchange Online however clicking "view message in explorer" always loads a blank page. In addition, picking to hunt for the message generates an error. The account I'm using is a global administrator. Any idea what I need to change to be able to view them? 258395-image.png

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Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dillon Silzer 54,926 Reputation points
    2022-11-08T17:44:51.407+00:00

    Hi @SB Admin

    You can try the following:

    1) Clear cache in your browser:

    https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

    2) Open a ticket with Microsoft at https://admin.microsoft.com/ > Help & support

    258327-image.png


    If this is helpful please accept answer.