windows hello face not working

asked 2020-09-25T15:09:57.66+00:00
shajjeel arshad 1 Reputation point

My windows hello face is not working, screenshot attached28372-screenshot-2020-09-25-185749.png28422-screenshot-2020-09-25-185640.png28405-screenshot-2020-09-25-185839.png

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. answered 2020-09-28T08:39:15.1+00:00
    Joy Qiao 4,766 Reputation points Microsoft Employee

    Hi,

    Is it available to use camera on Windows Hello before? Or it is your first configuration?
    Is it a local computer or domain joined computer?

    We could try the following steps to troubleshoot your issue.

    • Try to update camera driver to latest.
    • Or delete the existing driver and reboot computer to load a new camera driver automatically.
    • Go to C:\Windows\System32\WinBioPlugIns\FaceDriver to check if inf. file exist, such as HelloFace.inf and HelloFaceMigration.inf. If yes, try to click and install them, then reboot computer.
    • Open "services.msc" and restart "Windows Biometric Service"
    • Go to Settings\Update & Security\Windows Update to check for update and install it.
    • Go to C:\Windows\System32\WinBioDatabase, back up the folder and delete it.

    Please reply to us if you have any update about this issue.

    Bests,

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