Server stuck at preparing windows page

Manohar 11 Reputation points
2022-11-09T06:02:09.603+00:00

Hello,

I have a server with Windows server 2012 R2 OS and we keep on getting black screen while trying to RDP to the server. This started happening from September 2022. When I try to take console from hyper V and login, the sever is stuck at "Preparing Windows" page.

Was there any Windows patch at this time that is causing this issue? or is it something else? Any ideas?

FYI: SAP application is hosted on this server.

Any help would be appreciated!!

Thanks

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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  1. !Daniel Bradley 1,056 Reputation points MVP
    2022-11-09T06:53:02.423+00:00

    Hi @Manohar

    There are no issues lists here: https://support.microsoft.com/en-us/topic/november-8-2022-kb5020009-monthly-rollup-0dedf1a5-c7d8-4e3f-b84d-3f400ea53f2c which match your scenario.

    I suggest you revert to your recent backup or checkpoint. I would suggest allowing a few hours for the update first, however.

    Keep us posted!

    Daniel

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