How to offboard call queue members?

Iniobong Nkanga 1,691 Reputation points
2022-11-09T14:45:38.887+00:00

Hello

Please i need your help on this issue.

Do you mind if you can help us share an article that states how to offboard call queue members?

We plan to have hundreds of call queues and have to know how the system behaves when a member of a team is deleted

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  1. Tiaan 736 Reputation points
    2022-11-09T23:37:23.64+00:00

    Hi @Iniobong Nkanga

    In odder for a user to be added to a call queue they need to have the Phone system license, So when a user is 'deleted' the license will be removed from the account and then the user will automatically be removed from the call queue.

    You can also use Groups our Teams Channels as you call destination, then when a user is removed from these groups they will automatically be removed from the call queue.

    Regards,
    Tiaan


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