[Windows] Outlook Client - Junk Email Folder Missing

Question

Hi,

A user reported their junk email folder in the Outlook client for Windows 10 is missing. This is on a fresh install of Windows 10 (21H2) running a fresh install of Microsoft 365 Apps for business - en-us (16.0.15726.20174). I can see the folder in the web version of Outlook.

I have tried normal troubleshooting, including re-profiling, re-installing, Outlook /resetfolders etc but couldn't get the folder back. Using the software 'MFCMAPI' I can see the junk email folder is visible (under the 'Notes' folder, which is also missing), and when I restore the junk email folder it reappears in Outlook briefly before disappearing.

Any ideas on how to get the folder back?

Answer 1

If the Junk Email folder is not restored, you can try the following steps:

Open Outlook and go to View and click Reset View.
Click Yes to confirm.
Then click Change View > Apply Current View to Other Mail Folders….
Click Apply view to subfolders and click OK.

Restart Outlook !

Answer 2

Hi @Kiain ,

Please click the Junk E-mail folder in MFCMAPI, in the right panel, locate the PR_ATTR_HIDDEN property, check whether the value is the False.
If not, please double click it, uncheck Boolean option to change to False.

After that, please re-start Outlook to check this issue.
If issue persist, please do let me know and I'll do my best on continuing to help you.

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Answer 3

I tried both of those suggestions and didn't have any luck, thanks though.

I followed step 2 in the article (https://thefutureofthings.com/17415-how-to-restore-missing-junk-mail-folder-in-outlook-2016/) and have deleted the junk email folder in MFCMAPI. I have been unable to restore it, so now the junk email folder is not visible in MFCMAPI or the Outlook client. I can still see the junk email folder on the web version of Outlook.

Answer 4

Hi @Kiain ,

You mean, after executing the command to reset the folder, restart the Outlook client, you still can't see the junk email folder?

In this case, it is recommended you create a new profile and re-connect your account to see if it works:
go to Control Panel > Mail > Show profiles > Add, specify a name for new profile, then re-connect your account.
Please let us know if there has such update when you tried these steps.

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Answer 5

Quick update - I am still having this issue but the affected user appears to have gone MIA so I haven't been able to troubleshoot further. Looks like it will remain unsolved for now. Thanks for all of your help!

Kiain