10,099 questions
Microsoft Exchange email is not working on outlook iOS 16.0 (20A362)
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Sarun Sherief
1
Reputation point
Hi,
We have a few users who use the Outlook app on ios but cannot access email from the past week.
Also not able to set up an exchange account on the outlook app.
We can access the email using Apple Mail.
We use Exchange 2010 and 2016 and both doest work.
Outlook | Windows | Classic Outlook for Windows | For business
Exchange | Exchange Server | Management
7,925 questions
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff2022-11-11T01:35:04.457+00:00 Hi @Sarun Sherief ,
Welcome to our forum!
Looks like your issue is related to Exchange, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "office-exchange-server-connectivity" tag.
Thanks for your understanding and hope your issue would be resolved soon.
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Aholic Liang-MSFT 13,886 Reputation points Microsoft External Staff2022-11-11T09:04:34.857+00:00 Hi @Sarun Sherief ,
To narrow down the issue ,I would like to confirm the following points with you:- Are all mailbox unable to configure accounts in Outlook for iOS?
- It is recommended that you use the latest version of Outlook for IOS .
- Please use ExRCA to test whether Exchange ActiveSync is working.
- Furthermore ，I wonder that have you modified any settings in your environment before?
Here is Connectivity Requirements of Outlook for IOS ,hope it can help you :Using Basic authentication with Outlook for iOS and Android | Microsoft Learn
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Aholic Liang-MSFT 13,886 Reputation points Microsoft External Staff
2022-11-22T08:00:12.84+00:00 Hi @Sarun Sherief ，
I am writing to check if you have tried the suggestions I mentioned before.
Would you please get back to me at your earliest convenience? Because your response is of great importance for the following trouble shooting. If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.
I look forward to hearing from you.
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