This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am getting the below error when logging into portal.azure.com. Also Liberia is not listed in the list of countries when creating an azure free account. Can anyone help?
Below is the error when I logged into portal.azure.com and try to access azure active directory.
The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_AAD_IAM Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_AAD_IAM' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 5e3a2c88-1c01-46a1-87dc-4aef07661501 Correlation ID: f34c7583-6129-4814-a7b8-f1ab815060b1 Timestamp: 2022-11-10 08:59:16Z
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Just checking in to see if the answer helped. If this answers your query, do click Accept Answer and Up-Vote for the same. And, if you have any further query do let us know.
Hi,
This is a follow-up to check if you have any further queries on this. Please do let us know in the comment section. However, if the answer did help you then please accept the answer and upvote so that this could help other community members as well.
Thanks
Akshay Kaushik
@alex
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
----------
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
anonymous user Welcome to Microsoft Q&A forum!
I understand that you are trying to access Azure Portal and and not able to login due below error. It appears that you are signing in using a Live account rather than an Azure Active Directory (work or school) account.
Error: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
Solution: You need to added as a valid user or tenant admin to get access.
Go to Azure AD (same tenant from which application was registered) -> Users -> Invite Users -> Fill basic details like name, email -> click on Invite/Add.
Also, try clearing cache and cookies or try in Incognito mode.
Please check Error AADSTS50020 - User account from identity provider does not exist in tenant and Troubleshoot Azure subscription sign-in issues for more details.
Also Liberia is not listed in the list of countries when creating an azure free account. Can anyone help?
As mentioned in Azure free account FAQ, Azure is commercially available (but doesn’t include sovereign cloud products in US Government, Azure China, and Azure Germany regions). Azure is currently commercially available in 140 countries/regions. While this list does not include Liberia, please contact Sales as mentioned in the FAQ to find out the best solution.
Do let us know if you have any further queries.
If the response is helpful, please click "Accept Answer" and upvote it.