APIM Developer Portal Down

Dean Pendley 21 Reputation points
2022-11-10T12:26:50.26+00:00

Our Developer Portal on APIM has stopped working. Nothing we do to the service makes any difference we are still seeing the following error.

The iisnode module is unable to start the node.exe process. Make sure the node.exe executable is available at the location specified in the system.webServer/iisnode/@nodeProcessCommandLine element of web.config. By default node.exe is expected in one of the directories listed in the PATH environment variable.  

Any help with this would be very much appreciated.

Azure API Management
Azure API Management
An Azure service that provides a hybrid, multi-cloud management platform for APIs.
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  1. JananiRamesh-MSFT 23,566 Reputation points
    2022-11-10T16:03:01.347+00:00

    Hi @Dean Pendley Thanks for the details shared. I see the portal is up and running now,

    259153-image.png

    259109-image.png

    I had analyzed the backend logs and from telemetry we see that the service capacity and the incoming request volume was high for past 2days. Developer/basic SKU runs on very limited hardware and can encounter unexpected issues due to the limited hardware. Note that the hardware used by Basic SKU is the same as Developer SKU, except that Basic SKU gets two machines.
    If the issue still occurs, please upgrade to higher sku.

    let me know incase of further queries, I would be happy to assist you.

    Please 'Accept as answer' and ‘Upvote’ if it helped so that it can help others in the community looking for help on similar topics.


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