OneDrive / Office365 share dialog hangs

Ivan Bútora 81 Reputation points
2022-11-10T11:12:48.747+00:00

Lately, when I try to share a file with OneDrive (right-clicking a file from Windows Explorer and selecting "Share"), the share dialog hangs, i. e. the blue circle keeps rotating, but nothing happens even after several minutes.
259030-b03017e9-375a-4074-a74d-46472c130dac.png

I am using version 22.077.0410.0007 x64, sine this is the latest version I am able to install on my computer running Windows 7 x64.

This problem has been happening only for the last two weeks or so without any changes on my end.

Synching files otherwise works OK (and is still supported for business accounts).

The same thing occurs when I try to share a file from with an Office365 application, for example a Microsoft Excel worksheet located on Sharepoint.
259093-339c4427-461e-47b4-9dfe-db625d3f0e62.png

I am using Office365 version 2002 with latest updates installed.

This has only been happening for the past two weeks or so, without any changes to applications on my end. It also seems that Outlook's communication with the Exchange server occasionally hangs and that the communication with the IMAP server outlook.office365.com is delayed.

Have there been any changes on Microsoft's side that could be causing these issues?

Thanks for any tips!

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,047 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,175 questions
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  1. raaomoka 6 Reputation points
    2022-11-23T22:59:46.363+00:00

    Just-as anticipated, it was OneDrive acting up all over again.

    Re-attempted using it a couple hours later, and it finally decided to resume working again...for now. Who knows when next it'll decide to stop working...classic Microsoft.

    1 person found this answer helpful.
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  2. Ceasar Chen_MSFT 4,391 Reputation points
    2022-11-11T02:40:21.663+00:00

    Hi, @Ivan Bútora
    Here are a few things you can try:

    1. Disable firewall and antivirus software
    2. Fix uninstall and reinstall Office
    3. Open Office in safe mode to troubleshoot interference from other programs

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