eDiscovery PST Export Tool for exchange wont accept credentials

Anthony Edwards 21 Reputation points

we can't seem to get past the PST export credential check, we do have exchange in hybrid but the URL is internal (ie our exchange server) there are also no 365 mailboxes in our search. I used to be able to do this before we had a hybrid configuration.

we do have MFA on our accounts and I have seen articles about creating an app password but isnt that for o365? I did create a app apssword but I can't use it on this credential screen?

really stuck, our exchange is 2019 15.2 build 1118.7

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,483 questions
Microsoft Exchange Hybrid Management
Microsoft Exchange Hybrid Management
Microsoft Exchange: Microsoft messaging and collaboration software.Hybrid Management: Organizing, handling, directing or controlling hybrid deployments.
1,988 questions
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Accepted answer
  1. Joyce Shen - MSFT 16,651 Reputation points

    Hi @Anonymous ,

    The official document introduces that: You can't use the PST export tool with accounts that require mult-factor authentication (MFA). Instead, you need to create an app password for the PST export tool.

    According to my research, this issue may be caused by the incorrect permissions:
    You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "In-Place eDiscovery" entry in the Messaging policy and compliance permissions in Exchange Server topic.

    Just like this thread discussed: e-discovery .pst, I get this discovery export credential popup
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    I just had this same issue. It's a permissions issue. You need to be an ediscovery manager or administrator, in order to perform this task.

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  1. Anthony Edwards 21 Reputation points

    Thanks very much, I guess the goal posts changed since I last used it under the same account, I added;

    Recipient Management
    Records Management
    Compliance Management

    I had;
    Mailbox Import Export Role
    Organization Management
    Server Management
    Discovery Management

    Kind Regards

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