MS Teams Manual Approvals not sending Email

Question

MS Teams Manual Approvals not sending Email

Cameron Coventry 96

Hello, when generating a manual approval from MS Teams, it only send the approval to the teams app, and not through email.

Is this intended, or is there something I can do to fix?

This is the button I am pressing->

Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2022-11-11T07:11:50.933+00:00

We are checking the issue. We will get back to you shortly.
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2022-11-11T11:39:41.867+00:00

We tried to repro the scenario by creating a new approval request as mentioned via UI manually and encountered same issue.

Although after creating request, its sending Teams notification to approver, its not sending any mail. We are checking with engineering team if there is any configuration needs to be done or its by design. We will inform you once we get any update. Thanks!
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2022-12-08T07:41:12.57+00:00

We have raised a bug for the same and engineering team is looking into it. We will inform you once we get any further update. Thanks!

1 answer

Your answer

Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2022-11-11T07:11:50.933+00:00

We are checking the issue. We will get back to you shortly.
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2022-11-11T11:39:41.867+00:00

We tried to repro the scenario by creating a new approval request as mentioned via UI manually and encountered same issue.

Although after creating request, its sending Teams notification to approver, its not sending any mail. We are checking with engineering team if there is any configuration needs to be done or its by design. We will inform you once we get any update. Thanks!
Prasad-MSFT 8,981 Reputation points Microsoft External Staff Moderator

2022-12-08T07:41:12.57+00:00

We have raised a bug for the same and engineering team is looking into it. We will inform you once we get any further update. Thanks!

Answer 1

Prasad-MSFT 8,981 Microsoft External Staff Moderator

We got update from engineering team that "This is the expected behaviour. Creating an approval request through MS Teams does not send an email notification."

Thanks,

Prasad Das

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MS Teams Manual Approvals not sending Email

1 answer

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