bit locker problem

mahmood jnadia 1 Reputation point
2022-11-10T23:16:04.197+00:00

hello, i am using Windows 11 and i am in the insider program, but when i turned on my computer today it was working normaly, but i wanted to restart it, after it's restarted, i got an error saying stop code: Unmountable boot volume. and i found out that both of my pc's drives locked with a bit locker, the HDD and the SSD and i have important files and i don't want to format my computer, please please try to help me, how to fix it, windows can't boot because of this lock, i didn't use bit locker. thanks a lot

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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  1. Dave Patrick 426.1K Reputation points MVP
    2022-11-10T23:23:44.897+00:00

    Without a recovery key a clean install will be necessary. The product group for insider's builds actively monitors questions over at
    https://answers.microsoft.com/en-us/insider/forum
    https://techcommunity.microsoft.com/t5/windows-insider-program/bd-p/WindowsInsiderProgram

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Limitless Technology 43,971 Reputation points
    2022-11-16T16:18:27.817+00:00

    Hi,

    Thank you for your question and reaching out.

    I understand that you're having issues booting your device. Have you tried booting to Windows Recovery Environment yet? If not yet, kindly try to access safe mode through WinRE by the steps below:

    1. Hold down the power button for 10 seconds to turn off your device. (skip this if the PC is already off)
    2. Press the power button again to turn on your device.
    3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
    4. Press the power button again to turn on your device.
    5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
    6. Press the power button again to turn on your device.
    7. Allow your device to fully restart. You will enter WinRE.
    8. Once you entered WinRE, choose Troubleshoot > Advanced options > Startup settings > Restart > choose Safe mode and try to sign in there.

    If it failed, I suggest that you perform a reinstallation of Windows. Here is the link to create a bootable media tool using the USB with a video tutorial: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-create-windows-10-installation-dvdusb-flash/8210aa78-9f06-4e60-af0f-bbced92adbb1

    Here is the link for the custom installation: https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-custom-installation-of-Windows/38adfa8c-32f8-4354-8c53-13b5f2cf7e44

    Here is the link for the custom installation video tutorial: https://www.microsoft.com/en-us/videoplayer/embed/RE1ZWJz

    Let us know if you had issues with the steps or if you need further assistance just in case the issue persists. Don't forget to mention the results after the steps given above. Thank you!

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    If the answer is helpful kindly click "Accept as Answer" and up vote it.

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