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I have the following problems while using Skype for Business. Is there a solution to these phenomena?
First phenomenon: Screen sharing is interrupted in Skype for Business.
When sharing a screen in Slide Show mode of PowerPoint, after about 10 minutes, the slide show shown on the viewer’s display blacks out. Audio is fine.
This phenomenon does not occur when sharing Excel Book or PDF.
Second phenomenon: Unable to cancel the mute button
During the web meeting, sometimes I use the mute button to turn off my microphone. Then I try to cancel the mute in order to speak, but unable to cancel the mute. It is the button which exists on the Skype for Business Web App window.
The main screen tells the status of the microphone is turned on, while the participant list says it is muted.
After clicking the microphone button several times, the mute finally gets canceled..
The same phenomenon occurs even if the host is not sharing the screen.
The two phenomena have one thing in common.
An error message appears. But the error message we see is in Japanese, I’m not sure how it goes in English. But the message is something like as follows.
“The host may lose connection to the server, which may affect call functionality. We are reconnecting."
Specifications and environment are as follows
OS: Windows 10 64bit
App: Skype for Business Web App
Host or Guest: Guest
Do you mean this issue only happened in the guest user? What about in internal users?
Check the below:
1.If you are using internet proxy then check the internet proxy logs.
2.Check the 50000-59999 port range is open in firewall for av edge interface.
3.Please check if there is any error message in event log in Office web app server.
Do you mean this issue only happened in the guest user? What about in internal users?
It happened when I (a guest user) shared my screen. And when about ten minutes passed from my screen sharing, suddenly nobody was able to see my screen. But this didn't happen when other participants (Including host and guests) shared their screen. As a matter of fact, our company does not own a Skype for Business license. Therefore, I am always a guest when I participate.
Check the below:
1.If you are using internet proxy then check the internet proxy logs.
We do not use internet proxy.
2.Check the 50000-59999 port range is open in firewall for av edge interface.
We are participating as a guest user, so we are not able to check.
3.Please check if there is any error message in event log in Office web app server.
We are participating as a guest user, so we are not able to check.
If this issue only happened in your account, could you contact with your meeting organizer to see if they can unmute your microphone.
Meanwhile, since your error message is related to the server connection, could you check if your network is stable in your environment?