Outlook 365 - Insert Poll Grayed Out

Joe Eaton 1 Reputation point

I am running Outlook 365 version 2210 build 15726.20202. If I create a new message, click the body of the message and click insert, the option to insert a poll is missing. 259606-image.png

If I customize the toolbar and add a group and explicitly add the command there, it's always grayed out. 259586-image.png

I know my version supports polls because other people can send them to me. Why doesn't this work?


Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Eduardo Herrera Rojas 6 Reputation points

    Hey there,

    I had to get it via the Get Add-Ins and install it. For some reason its grayed out or for some users doesn't even show up on the Insert tab. I think it has to do with the 365-license type, but I cannot confirm it.


    Then, it'll show up under a new group when composing a new message.


    1 person found this answer helpful.

  2. Faery Fu-MSFT 18,446 Reputation points Microsoft Vendor

    Hi @Joe Eaton ,

    What type of account are you using?

    According to my research, there is official documentation that mentions the requirements for using this feature:
    Based on my test on my Outlook client, I got the same result, when I used Outlook.com account, the feature was not available.
    If you don't have a Microsoft 365 account, I'm afraid you won't be able to use this feature.

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  3. Lawrence Winstead 6 Reputation points

    FaeryFu-MSFT, did you even read the question? I'm not sure you did. JoeEaton-5571 CLEARLY stated what Office Outlook version and build they're using. In fact, I'm using the same version (and build number) and I have the same question. I'm the IT Manager here (one-man-show), and everything appears correctly configured in the Microsoft 365 Admin Center. I've used Microsoft Forms in the past, so it has nothing to do with access to that "app", either.

    My guess is that this feature was intentionally disabled in the last year, but I can't back that up. Nevertheless, there is a tiny bell dinging in the back of my head that says they removed the ability to add Polls to emails and made it a Teams-only feature. THAT IS NOT A FACT, just a thought.

    Otherwise, I feel your pain, JoeEaton-5571.

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