Can't sign in to my authenticator app because the sign in process get a loop and wants authenticator to authenticate the sign in! And I am also the admin of my tenant...

Soheil Doryab 1 Reputation point
2022-11-13T12:03:23.247+00:00

When I try to sign in to my account it request the authenticator code or accept and I have no authenticator app installed after install it wants the same process to sign in…also I am the admin of the tenant and there is no other users.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
14,695 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
3,258 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmySalian-2011 31,901 Reputation points
    2022-11-13T12:37:52.587+00:00

    Hi Soheil,

    If you do not have any break glass account or other admin to access the tenant and you are locked out I will suggest you to call up the global number for support and reset the access.
    global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.
    JS

    ==
    Please Accept the answer if the information helped you. This will help us and others in the community as well.

    ==

    0 comments