Can't sign in to my authenticator app because the sign in process get a loop and wants authenticator to authenticate the sign in! And I am also the admin of my tenant...

Soheil Doryab 276 Reputation points
2022-11-13T12:03:23.247+00:00

When I try to sign in to my account it request the authenticator code or accept and I have no authenticator app installed after install it wants the same process to sign in…also I am the admin of the tenant and there is no other users.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
9,171 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
25,047 questions
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4 answers

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  1. JimmySalian-2011 42,476 Reputation points
    2022-11-13T12:37:52.587+00:00

    Hi Soheil,

    If you do not have any break glass account or other admin to access the tenant and you are locked out I will suggest you to call up the global number for support and reset the access.
    global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.
    JS

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    30 people found this answer helpful.

  2. Gabriel Pinheiro 20 Reputation points
    2024-10-23T09:20:36.18+00:00

    Eu não consigo colocar minha conta no pojavlauncher mesmo ela tando certa ela fala que tá incorreto

    4 people found this answer helpful.
    0 comments No comments

  3. Zrroo Souza 0 Reputation points
    2024-12-15T07:13:10.6866667+00:00

    Eu tentei entrar na minha conta mas não funcionou eu quero jogar online pode liberar para mim por favor

    0 comments No comments

  4. Ice day Ice 0 Reputation points
    2025-06-12T08:12:06.5233333+00:00

    1.I started my pojavlaucher

    2.I tried calling with my gmail account

    3.The message appeared that I couldn't call and told me to come here

    0 comments No comments

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