Can't sign in to my authenticator app because the sign in process get a loop and wants authenticator to authenticate the sign in! And I am also the admin of my tenant...

Soheil Doryab 1 Reputation point

When I try to sign in to my account it request the authenticator code or accept and I have no authenticator app installed after install it wants the same process to sign in…also I am the admin of the tenant and there is no other users.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
14,695 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
3,258 questions
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  1. JimmySalian-2011 31,901 Reputation points

    Hi Soheil,

    If you do not have any break glass account or other admin to access the tenant and you are locked out I will suggest you to call up the global number for support and reset the access.

    Hope this helps.

    Please Accept the answer if the information helped you. This will help us and others in the community as well.


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