Can't sign in to my authenticator app because the sign in process get a loop and wants authenticator to authenticate the sign in! And I am also the admin of my tenant...

Soheil Doryab 26 Reputation points
2022-11-13T12:03:23.247+00:00

When I try to sign in to my account it request the authenticator code or accept and I have no authenticator app installed after install it wants the same process to sign in…also I am the admin of the tenant and there is no other users.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,492 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,465 questions

4 answers

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  1. JimmySalian-2011 41,916 Reputation points
    2022-11-13T12:37:52.587+00:00

    Hi Soheil,

    If you do not have any break glass account or other admin to access the tenant and you are locked out I will suggest you to call up the global number for support and reset the access.
    global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.
    JS

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    10 people found this answer helpful.
  2. Cristianoronals 20 Reputation points
    2024-03-17T14:37:45.2366667+00:00

    Oi eu sou novo aqui nesse site

    4 people found this answer helpful.
  3. pedro Otávio 5 Reputation points
    2024-04-01T04:03:04.1333333+00:00

    Eu não consigo criar conta porque quando eu vou inserir ela no jogo fala que a safinha tá incorreta sendo que eu vi que ela estava certa

    1 person found this answer helpful.
    0 comments
  4. Nazril Hasan 0 Reputation points
    2024-04-12T14:18:20.9366667+00:00

    Me no a.robot

    0 comments