Azure Arc Resource Bridge (Azure Stack HCI)

Question

Azure Arc Resource Bridge (Azure Stack HCI)

Aric Bernard 11

I want to deploy the Azure Arc Resource Bridge for Azure Stack HCI into a simple lab using robust "validated node" hardware. I have evaluated all requirements and pre-requisites to ensure compliance of my environment. I've attempted deployment using both Windows Admin Center as well as via PowerShell half a dozen times each using a variety of different parameters; however in all attempts deployment fails.

PowerShell attempts result in:

ERROR: {
"errorCode": "DeployKvaTimeoutError",
"errorResponse": "{\n\"message\": \"Appliance Deploy timed out\"\n}"
}
INFO: Command ran in 1805.989 seconds (init: 0.724, invoke: 1805.265)

Windows Admin Center deployments result in:

Error: Install-ResourceBridge: C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2\wbin\az.cmd arcappliance deploy hci --config-file "C:\ClusterStorage\Volume01\ResourceBridge\hci-appliance.yaml" --outfile "C:\Users\Administrator.HCSC.kube\config" returned a non zero exit code 1 [] Please check your system and retry deployment.

The environment is using a single very large (/16) subnet and there is no proxy server in play.

The C:\Users\Administrator.HCSC.kube\config file contains only the following:

null
...

I can find no other logs to assist in diagnosing the issue. My experience so far does not instill confidence. Looking for suggestions.

vipullag-MSFT 26,466 Reputation points

2022-11-15T18:23:42.553+00:00

@Aric Bernard

As suggested in my previous response, after revising the settings and the network configuration if you experience further errors, request you to open a support case for investigating the issue.

Support engineer will check the KVA logs and can help solve the issue.

4 answers

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vipullag-MSFT 26,466 Reputation points

2022-11-15T18:23:42.553+00:00

@Aric Bernard

As suggested in my previous response, after revising the settings and the network configuration if you experience further errors, request you to open a support case for investigating the issue.

Support engineer will check the KVA logs and can help solve the issue.

Answer 1

CyrAz 5,181

Did you have a look at that KB and verified everything it mentions was OK?
https://learn.microsoft.com/en-us/azure/azure-arc/resource-bridge/troubleshoot-resource-bridge#kva-timeout-error

Aric Bernard 11 Reputation points

2022-11-14T15:55:54.663+00:00
TLDR: YES

All IP addresses in this lab are sourced from a single /16 subnet

There are no intermediary devices that would block any traffic

There is a firewall/NAT that does not restrict any outbound traffic

There is NO proxy server and devices require no manual configuration to reach the Internet

DNS servers are on the same subnet as all other devices and resolve Internet names without issue
Aric Bernard 11 Reputation points

2023-02-27T22:18:45.7766667+00:00

Of course I did. I opened support cases as well. The general answer was 'Preview = NOT READY'

Answer 2

vipullag-MSFT 26,466

@Aric Bernard

Welcome to Microsoft Q&A Platform, thanks for posting your query here.

Based on the details shared, looks like the a configuration mistake.
Regardless of that, can you try revise the settings and check the network configuration and the Ips supplied. In most ARC cases, these values are misconfigured in the environment.

Hope this helps.
If you need further help on this, tag me in a comment.
If the suggested response helped you resolve your issue, please 'Accept as answer', so that it can help others in the community looking for help on similar topics.

Aric Bernard 11 Reputation points

2022-12-09T18:06:50.247+00:00

The suggested response did NOT help me resolve my issue.
vipullag-MSFT 26,466 Reputation points

2023-02-28T04:06:40.7066667+00:00

Hello Aric Bernard
We noticed your feedback that the above answer was not helpful. Thank you for taking time to share feedback.

As I requested previously, support team will be able to check the logs and help on this.

Wanted to check if you have opened a support case and it was not helpful.

If you don't have a support plan enabled on your subscription, I request you to send an email to AzCommunity@Microsoft.com with Subject as "Attn:Vikas" referencing this thread along with your subscription ID. I can then enable your subscription with a one-time free technical support.

Looking forward to your reply. Much appreciate your feedback!

Answer 3

Jesper M. Christensen 1

Where you able to resolve the issue please?

I have installed 4 sites x 2 Azure Stack HCI nodes with the same PowerShell script only changing IP addresses and servernames.

Now I get the same error and tried various updates and checks of network configuration.

Jesper M. Christensen 1 Reputation point

2022-12-06T12:59:02.273+00:00

FYI, the error occurs on a new site I am setting up - same patch levels. The site is placed in China
Aric Bernard 11 Reputation points

2022-12-09T18:08:13.217+00:00

Never resolved this using Windows Admin Center. The current documentation is a bit of a mess. I used PowerShell to overcome it, but the code is to large to post here.

Aric Bernard 11

Part 2

mkdir $csv_path\ResourceBridge  
  
Install-Module -Name Moc -Repository PSGallery -AcceptLicense -Force  
Initialize-MocNode  
Install-Module -Name ArcHci -Force -Confirm:$false -SkipPublisherCheck -AcceptLicense  
$vnet=New-MocNetworkSetting -Name hcirb-vnet -vswitchName $vswitchName -vipPoolStart $controlPlaneIP -vipPoolEnd $controlPlaneIP    
Set-MocConfig -workingDir $csv_path\ResourceBridge -vnet $vnet -imageDir $csv_path\imageStore -skipHostLimitChecks -cloudConfigLocation $csv_path\cloudStore -catalog aks-hci-stable-catalogs-ext -ring stable -CloudServiceIP $cloudServiceIP -createAutoConfigContainers $false  
Install-Moc  
  
az extension remove --name arcappliance  
az extension remove --name connectedk8s  
az extension remove --name k8s-configuration  
az extension remove --name k8s-extension  
az extension remove --name customlocation  
az extension remove --name azurestackhci  
az extension add --upgrade --name arcappliance  
az extension add --upgrade --name connectedk8s  
az extension add --upgrade --name k8s-configuration  
az extension add --upgrade --name k8s-extension  
az extension add --upgrade --name customlocation  
az extension add --upgrade --name azurestackhci  
  
az login --use-device-code --tenant $tenant # You will need to take action for this command to complete

Answer 4

Carlos M 0

Hi, I have exactly the same issue. Any suggestion about that?

I have tried this from WAC too using 'static IP (recommended)' and 'DHCP' options with VLAN and without it and its still failing...

Network configuration is the same type as @Aric Bernard is only a lab environment with no proxies and no additional firewall rules...

I think it's maybe a Windows Admin Center bug. Anyways if there is a solution, please let me know.

Thanks, regards.

Aric Bernard 11 Reputation points

2023-02-27T22:21:50.6866667+00:00
My suggestion is do one of the following:

Wait for the product/service to come out of PREVIEW.

Open a ticket with support and be prepared to spend a considerable amount of time getting no where.
vipullag-MSFT 26,466 Reputation points

2023-02-28T04:08:23.88+00:00

Hello Aric Bernard

Just curious to check if you have opened a support case and you did not get a resolution. If this is the case, can you share the ticket number. I will check it internally once.

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Azure Arc Resource Bridge (Azure Stack HCI)

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