MSRA on AAD devices?

Mikkel Lund Knudsen 86 Reputation points


Anyone using Microsoft Remote Assistance on AAD devices including Windows 365?

From a security perspective, is this tool still useful or not?

I can see its still present in Windows 11 22H2, so I guess Microsoft still does consider it useful in some cases?

But at the same time they've launched Quick Assist for consumers, and Remote Help for Enterprise use - which I consider a notch more secure, or?

Hope someone out there has a take on this matter :)

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
4,733 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Wesley Li-MSFT 1,886 Reputation points Microsoft Vendor


    The Microsoft Remote Assistance tool is still useful, and each has a different usage scenario than Quick Assistant.

    The main differences are as follows:

    1. Quick Assistant is only available on win10 and win11 systems, and Remote Assistance is available on both win7 and win8
    2. Quick Assistant needs to log in to a Microsoft account to use this tool, and Remote Assistance uses an IP address to log in remotely
    3. Quick Assistant uses security codes to remote, and Remote Assistance can be directly remote when entering the account name and password of the other party's computer

    Best Regards,
    Wesley Li

    0 comments No comments