Endpoint verification google chrome extension API error when changing Gsuite enterprise password

eneB 6

Our company is using google enterprise domain and we're using GCPW to our devices for authentication to laptop/desktop units.

We are seeing an API error on google chrome endpoint verification extension whenever there is a password change, and randomly (which we don't have any idea why). See image below:

This issue will be resolved by locking the device's screen for 15 seconds and relogging back again. Already reported to google and they are pointing us to microsoft since the API is on microsoft end. I just want to be enlighten if this is a normal issue. See answer below by google.

Let me know if you need more details for this.

Thank you!

Regards,
Bene

Jeanine Zhang-MSFT 9,181 Reputation points Microsoft Vendor

2022-11-16T02:28:15.91+00:00

@eneB

It seems that the GCPW got the error when calling some microsoft API. We couldn't confirm if it's a problem with the API call or an issue in the API. It is a very complex issue and beyond the scope of forum support.

As this issue is complex, to resolve this issue as soon as possible, you can open an incident via 'Contact us' tab at link below: https://developer.microsoft.com/en-us/windows/support/

Please choose the Technical Support - Coding/Debugging for Windows SDK for this issue. In-addition, if the support engineer determines that the issue is the result of a bug the service request will be a no-charge case and you won't be charged.
HLD_ES 0 Reputation points

2023-06-12T07:33:54.9433333+00:00

Hello eneB & Jeanine,

May I ask if there is any update on this issue? as I also encounter the exact same problem here. However, on some occasions, the lock-unlock method doesn't work all the time and I had to remove the extension altogether from the host to make it operable which is not the best solution as doing this will remove the extension capabilities.

Much appreciated.